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Which package delivery carriers do you use?
We use the United States Postal Service (USPS) and the United Parcel Service (UPS). We strive to have your package delivered in the most efficient way possible, however, we can’t guarantee which carrier will be used when shipping your order. Packages are delivered Monday through Friday only.Yes. If you ordered an oversized item and select the 4-Day, 2-Day, or Overnight shipping option, a $5.75 “oversized item” shipping charge will be added to your shipping total for each item.

Do you ship to APO/FPO addresses?
Yes. We ship to U.S. military addresses worldwide via Priority Mail from the United States Postal Service. Please allow up to 10 business days for delivery to the APO/FPO box.One reason may be the use of “cookies.

How can I be sure my order has been received?
After you submit your order through our Web site you’ll receive an e-mail with your order confirmation number. You can click on the order confirmation number to view your entire order. You may also check the status of your order on our Web site, but please allow 24 hours for your order to appear on our Web site tracking system.One reason may be the use of “cookies.” Our Web site is designed to recognize cookies on a computer, and if you’ve disabled the cookies function on your Internet browser, items can’t be added to your shopping cart.

How long will it take to go through?
Plan on spending a few hours at our location unless your arrive before 9PM. As Halloween gets closer, the lines will start to get a longer so if time is important then don’t wait until the last minute; get here early. We highly suggest you purchase the Express ticket online to reserve time.We accept Visa, MasterCard, Discover, American Express, and debit cards with a Visa or MasterCard logo. If you’d like to pay by check or money order, please mail your order form and payment to Costume Express, 11220 120th Ave NE, Kirkland, WA 98033. We don’t accept CODs.We are not able to accept cancellations on orders that have already been put into production. Notify us immediately if you need to cancel and we will check right away to see where it is in production. If it has not been started, we are happy to cancel your order and provide you with a refund. View products..

Do You Offer a Guarantee?
Yes! 100% Absolute Satisfaction GUARANTEED! At our PlantMakers Garden Center Online, 100% customer satisfaction is our passion, and our commitment to you. We stand proudly behind our products, and are empowered to make decisions to ensure that you’ll always be delighted by the products you receive. If, for any reason, you are not satisfied with the contents of your order, please contact us by email DO NOT WASTE YOUR MONEY ON THE POWER ANNUAL PASS OR PREMIERE ANNUAL PASS!!! The Power Pass has blackout days, no discounts on anything and you have to pay $11 for parking so it’s not worth the $129.95. The *NEW* Premiere Annual Pass offers everything that the Preferred Pass offers and the extra cost comes from a bunch of things that make no sense. like free express after 4pm..

Why didn’t the promotional code work on my Web order?
All promotional codes have certain requirements that must be met. If your promotional code is from a catalog, the criteria and expiration date of the promotion will be located on the inside cover of that catalog. If you received a promotional code via e-mail, the criteria for the offer will be located at the bottom of the e-mail. If your order meets the criteria of the offer and the discount wasn’t applied, verify that the promotional code was entered correctly.